Replacement and Refund Policies

Table of Contents

General
Digital Downloads
- Digital Download Personal Choice or Error
- Digital Download Defective
Print-On-Demand (POD) Products

Note: This information is a subset of the website’s entire Policies, Terms, and Conditions; be sure to read both documents.

General #

Replacement and refund handling depends on the product type (digital vs print-on-demand) and the fulfillment company used. You can see the fulfillment company in parentheses at the end of the product title. e.g. for Garden Fertilizer Humor Chill Wine Tumbler (Printify), the fulfillment company is Printify.
For purchases through integrated fulfillment companies, e.g. Chasing Blue Sky itself, or Prinful and Printify, support requests are routed through Chasing Blue Sky. Chasing Blue Sky imposes a 7-day limit based on date (e.g. order date, delivery date, or estimated arrival date) as specified in each section, which might be a shorter timeframe than offered by third-party fulfillment companies.
For purchases through external fulfillment companies, e.g. via Amazon, support requests must be submitted through their site and are subject to their replacement and refund policies. If the external fulfillment company is also a marketplace, e.g. Amazon, then individual merchant policies might further impact your options (more flexible or restrictive).

Replacement and refund handling depends on the product type (digital vs print-on-demand) and the fulfillment company used. You can see the fulfillment company in parentheses at the end of the product title. e.g. for Garden Fertilizer Humor Chill Wine Tumbler (Printify), the fulfillment company is Printify.

For purchases through integrated fulfillment companies, e.g. Chasing Blue Sky itself, or Prinful and Printify, support requests are routed through Chasing Blue Sky. Chasing Blue Sky imposes a 7-day limit based on date (e.g. order date, delivery date, or estimated arrival date) as specified in each section, which might be a shorter timeframe than offered by third-party fulfillment companies.

For purchases through external fulfillment companies, e.g. via Amazon, support requests must be submitted through their site and are subject to their replacement and refund policies. If the external fulfillment company is also a marketplace, e.g. Amazon, then individual merchant policies might further impact your options (more flexible or restrictive).

Digital Downloads #

Due to the nature of digital downloads (DD), they are generally not refundable after download.

Due to the nature of digital downloads (DD), they are generally not refundable after download.

Digital Download Personal Choice or Error #

	Chasing Blue Sky Integrated
The fulfillment company considers requests if you ordered multiple copies of the same digital title within the same transaction, or you changed your mind, and have not downloaded the file, or you ordered the wrong digital title, and have not downloaded the file.	Yes
You must report the digital download product order error within 7 days of the order date.	Yes, report via a support ticket.

Digital Download Defective #

	Chasing Blue Sky Integrated
The fulfillment company considers requests if the download file is defective.	Yes
You must report the digital download product order error within 7 days of the order date.	Yes, report via a support ticket.
The fulfillment company will review the file, correct it and send you a notice to download it again.	Yes

Print-On-Demand (POD) Products #

Due to the nature of print-on-demand (POD) products, each product is individually created for you at the time of your order. Thus both Chasing Blue Sky and most fulfillment companies do not accept returns.

Due to the nature of print-on-demand (POD) products, each product is individually created for you at the time of your order. Thus both Chasing Blue Sky and most fulfillment companies do not accept returns.

POD Personal Choice or Error #

	Amazon External	Printful Integrated	Printify Integrated
The fulfillment company considers requests for changing your mind, ordering the wrong color, ordering the wrong size, ordering too many, supplying an incorrect shipping address, or other such personal reasons or input errors.	Yes, resolve through Amazon.	No. Please check your order details carefully before submitting!	No. Please check your order details carefully before submitting!

POD Product Defective #

	Amazon External	Printful Integrated	Printify Integrated
The fulfillment company considers reports of defective products.	Yes, resolve through Amazon.	Yes	Yes
You must report the digital download product order error within 7 days of the delivery date as per the shipper’s tracking system.	---	Yes, report via a support ticket.	Yes, report via a support ticket.
The fulfillment company requires proof via images of the defective product with the defect clearly shown. If more than one of the same product is defective, each must be in the same picture. Additional close-up images of defects are accepted.	---	Yes	Yes
Chasing Blue Sky will work with the fulfillment company to resolve the issue and will keep you in the loop.	---	Yes	Yes
The fulfillment company will review the report, and, if approved, will reprint/re-ship at no cost to you. Shipback of a defective item is not required.	---	Yes	Yes
If the replacement item is also defective (same or new), submit a new report with new images within 7 days of the delivery date as per the shipper’s tracking system. Chasing Blue Sky will work with the fulfillment company to secure a refund. NOTE: shipping costs are not refundable.	---	Yes	Yes

POD Shipment Arrived Damaged #

	Amazon External	Printful Integrated	Printify Integrated
The fulfillment company considers reports of damage in shipment.	Yes, resolve through Amazon.	No, resolve through the shipper directly.	Yes
You must report a damaged POD shipment within 7 days of the delivery date as per the shipper’s tracking system.	---	---	Yes, report via a support ticket.
The fulfillment company requires proof via images of the damaged item. Damaged packaging must also appear in the image. Additional close-up images of damage are accepted.	---	---	Yes
Chasing Blue Sky will work with the fulfillment company to resolve the issue and will keep you in the loop.	---	---	Yes
The fulfillment company will review the report, and, if approved, will reprint/re-ship at no cost to you. Shipback of the damaged item is not required.	---	---	Yes

POD Shipment Has Not Arrived #

	Amazon External	Printful Integrated	Printify Integrated
The fulfillment company considers reports of lost POD shipments.	Yes, resolve through Amazon.	No, resolve through the shipper directly.	Yes
The shipment tracking system must show the correct shipment address -OR- the correct address must have been provided at the time of order yet does not appear in the shipment system. If you provided an incorrect or undeliverable address, neither Chasing Blue Sky nor the fulfillment company is responsible for the loss.	---	---	Yes
If you provided the correct address, the shipment tracking system must NOT show that the package was delivered (a.k.a. porch piracy is not a covered loss!).	---	---	Yes
You must report missing POD shipments within 7 days of the estimated delivery date as per the shipper’s tracking system.	---	---	Yes, report via a support ticket.
Chasing Blue Sky will work with the fulfillment company to resolve the issue and will keep you in the loop.	---	---	Yes
The fulfillment company will review the report, and, if approved, will reprint/re-ship at no cost to you.	---	---	Yes