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POD Shipment Has Not Arrived – Chasing Blue Sky
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POD Shipment Has Not Arrived

Note: this information is extracted from the full Replacement and Refund Policies for your convenience. The full policy applies at all times.
Replacement and refund handling depends on the product type (digital vs print-on-demand) and the fulfillment company used. You can see the fulfillment company in parentheses at the end of the product title. e.g. for Garden Fertilizer Humor Chill Wine Tumbler (Printify), the fulfillment company is Printify.
For purchases through integrated fulfillment companies, e.g. Chasing Blue Sky itself, or Prinful and Printify, support requests are routed through Chasing Blue Sky. Chasing Blue Sky imposes a 7-day limit based on date (e.g. order date, delivery date, or estimated arrival date) as specified in each section, which might be a shorter timeframe than offered by third-party fulfillment companies.
For purchases through external fulfillment companies, e.g. via Amazon, support requests must be submitted through their site and are subject to their replacement and refund policies. If the external fulfillment company is also a marketplace, e.g. Amazon, then individual merchant policies might further impact your options (more flexible or restrictive).
Due to the nature of print-on-demand (POD) products, each product is individually created for you at the time of your order. Thus both Chasing Blue Sky and most fulfillment companies do not accept returns.
The fulfillment company considers reports of lost POD shipments. Yes, resolve through Amazon. No, resolve through the shipper directly. Yes
The shipment tracking system must show the correct shipment address -OR- the correct address must have been provided at the time of order yet does not appear in the shipment system. If you provided an incorrect or undeliverable address, neither Chasing Blue Sky nor the fulfillment company is responsible for the loss. --- --- Yes
If you provided the correct address, the shipment tracking system must NOT show that the package was delivered (a.k.a. porch piracy is not a covered loss!). --- --- Yes
You must report missing POD shipments within 7 days of the estimated delivery date as per the shipper’s tracking system. --- --- Yes, report via a support ticket.
Chasing Blue Sky will work with the fulfillment company to resolve the issue and will keep you in the loop. --- --- Yes
The fulfillment company will review the report, and, if approved, will reprint/re-ship at no cost to you. --- --- Yes