Note: this information is extracted from the full Replacement and Refund Policies for your convenience. The full policy applies at all times.
| Replacement and refund handling depends on the product type (digital vs print-on-demand) and the fulfillment company used. You can see the fulfillment company in parentheses at the end of the product title. e.g. for Garden Fertilizer Humor Chill Wine Tumbler (Printify), the fulfillment company is Printify. |
| For purchases through integrated fulfillment companies, e.g. Chasing Blue Sky itself, or Prinful and Printify, support requests are routed through Chasing Blue Sky. Chasing Blue Sky imposes a 7-day limit based on date (e.g. order date, delivery date, or estimated arrival date) as specified in each section, which might be a shorter timeframe than offered by third-party fulfillment companies. |
| For purchases through external fulfillment companies, e.g. via Amazon, support requests must be submitted through their site and are subject to their replacement and refund policies. If the external fulfillment company is also a marketplace, e.g. Amazon, then individual merchant policies might further impact your options (more flexible or restrictive). |
| Due to the nature of print-on-demand (POD) products, each product is individually created for you at the time of your order. Thus both Chasing Blue Sky and most fulfillment companies do not accept returns. |
|
Amazon External |
Printful Integrated |
Printify Integrated |
|
|---|---|---|---|
| The fulfillment company considers reports of defective products. | Yes, resolve through Amazon. | Yes | Yes |
| You must report the digital download product order error within 7 days of the delivery date as per the shipper’s tracking system. | --- | Yes, report via a support ticket. | Yes, report via a support ticket. |
| The fulfillment company requires proof via images of the defective product with the defect clearly shown. If more than one of the same product is defective, each must be in the same picture. Additional close-up images of defects are accepted. | --- | Yes | Yes |
| Chasing Blue Sky will work with the fulfillment company to resolve the issue and will keep you in the loop. | --- | Yes | Yes |
| The fulfillment company will review the report, and, if approved, will reprint/re-ship at no cost to you. Shipback of a defective item is not required. | --- | Yes | Yes |
| If the replacement item is also defective (same or new), submit a new report with new images within 7 days of the delivery date as per the shipper’s tracking system. Chasing Blue Sky will work with the fulfillment company to secure a refund. NOTE: shipping costs are not refundable. | --- | Yes | Yes |
